Three ways to bring a question here
Each note covers a different kind of question. Which one fits usually depends on whether terms already exist, are being written, or a complaint has arrived.
An overview, not a decision
The three notes are described briefly below, with detail on their own pages. Nothing has to be decided here: a first message exists to work out which note fits, or whether a short question can be answered without any paid work at all. All three are information products. None is a legal opinion, and none includes representation.
The Three Notes
Online Terms Review Notes
Published store terms read against the display items of the Act and against actual shop practice.
- · About two weeks
- · Cited observations
- · Illustrative wording
from ¥23,500
Online terms review notes
Subscription Terms Outline
An outline and sample wording for a recurring service, built around how sign-up, renewal and cancellation work.
- · About three weeks
- · One revision round
- · Sign-up screen summary
from ¥27,000
Subscription terms outline
Complaint Handling Briefing
A one-hour briefing on the general rules around complaints and cancellation demands, with a short written summary.
- · One-hour session
- · Materials read beforehand
- · Written summary
from ¥10,800
Complaint handling briefingHow to choose
If terms already existthe review notes are the usual starting point, whether the terms are new or have stood for years.
If a recurring service is being builtthe outline lets the terms and the payment flow be thought through together.
If a complaint has just arrivedthe briefing covers the general rules behind it. If the matter is already a dispute, a lawyer is the right person to ask.
Where a situation touches more than one note, say so in the first message. Scope is always confirmed in writing before work begins.
At a glance
| Note | Typical scope | Price | Suits |
|---|---|---|---|
| Terms review notes | About 2 weeks | from ¥23,500 | Existing online stores |
| Subscription outline | About 3 weeks | from ¥27,000 | New or converting recurring services |
| Complaint briefing | 1 hour | from ¥10,800 | A general question about a complaint or demand |
What every note includes
- A written summary at the end, not only a spoken explanation
- Observations referenced to the relevant statute or provision
- Scope, price and tax treatment confirmed in writing before any work begins
- A plain-language explanation next to any technical wording
- A reminder on every note that it is information, not legal advice
Price and scope
The prices above are starting prices for the scope described on each page. If a situation needs more time than the standard scope, that is discussed and agreed in writing before anything more is done. The commercial details are set out in the notice under the Act on Specified Commercial Transactions and in the Terms and Conditions.
Questions before starting
Is a note a legal opinion?
No. It describes public provisions in general terms. It does not decide how a particular dispute would end and does not replace advice from a lawyer.
Do I need to choose a note before writing in?
No. Describing the situation is enough; the fitting note can be worked out together.
Can one review cover more than one store?
That depends on how alike the stores are. Raise it in the first message.
Do the prices include consumption tax?
The tax treatment is stated in the written confirmation, before any agreement is made.
Ready to describe your situation
A few lines are enough to begin the conversation.
Go to the contact page